Behavioral Health Benefits

If you are experiencing emotional or mental pain or distress, call the Ohio CareLine at 1-800-720-9616 at any time, 24 hours a day, seven days a week, to speak with someone who will listen and help.

We are here to help you with problems like stress, depression, or anxiety. We can help connect you to the support you need to help you feel better. If you are in danger or need immediate medical attention, call 911.

Call 988 to reach the Suicide & Crisis Lifeline.

You do not need a referral for behavioral health or substance use disorder assessments.

  • Find a list of our behavioral health providers in our online provider directory.
  • Ask your PCP or call Member Services at 1-833-764-7700 (TTY 1-833-889-6446) for a list of mental health providers (who serve adults and children) and substance use disorder providers.

Behavioral health services (mental health and substance use disorder services)

Behavioral health care includes mental health (your emotional, psychological and social well-being) services and substance (alcohol and drugs) use disorder treatment and rehabilitation services.

OhioRISE members will receive their behavioral health services through the OhioRISE program.

All other members have access to services to help with mental health issues like depression or anxiety, or to help with alcohol or other substance use disorders. These services require preauthorization and include:

  • Diagnostic evaluation and assessment
  • Psychological testing
  • Psychotherapy and counseling
  • Crisis intervention
  • Mental health services, including therapeutic behavioral service, psychosocial rehabilitation, community psychiatric supportive treatment, and assertive community treatment for adults
  • Substance use disorder treatment services, including case management, peer recovery support, intensive outpatient, partial hospitalization, residential treatment, and withdrawal management
  • Medications for opioid use disorder (MOUD)
  • Opioid treatment program services
  • Medical services
  • Behavioral health nursing services
  • Mobile Response and Stabilization Service (MRSS)

If you believe you need access to more intensive behavioral health services that your plan does not provide, talk with your PCP or call Member Services at 1-833-764-7700 (TTY 1-833-889-6446).

Substance use disorder prevention program

Misusing prescription drugs or other substances, such as opioids, may have serious side effects. These can include addiction and overdose. Through our substance use disorder (SUD) program, a Care Manager works with members to create a care plan based on what is most important to the member.

The Care Manager provides education about:

  • Addiction
  • Suicide prevention
  • How to contact the Ohio CareLine crisis hotline

The Care Manager can also help with:

  • Connecting you to a PCP or referral a specialty SUD provider
  • Referral to other SUD programs
  • Education on different options for care
  • Education on medicines, including Narcan
  • Info about Ohio medicine disposal site
  • Referrals to supports and resources (such as the National Alliance on Mental Illness)

For more information about this program, call Member Services at 1-833-764-7700 (TTY 1-833-889-6446).