Behavioral Health Benefits
If you are experiencing emotional or mental pain or distress, call the Ohio CareLine at 1-800-720-9616 at any time, 24 hours a day, seven days a week, to speak with someone who will listen and help.
We are here to help you with problems like stress, depression, or anxiety. We can help connect you to the support you need to help you feel better. If you are in danger or need immediate medical attention, call 911.
Call 988 to reach the Suicide & Crisis Lifeline.
You do not need a referral for behavioral health or substance use disorder assessments.
- Find a list of our behavioral health providers in our online provider directory.
- Ask your PCP or call Member Services at 1-833-764-7700 (TTY 1-833-889-6446) for a list of mental health providers (who serve adults and children) and substance use disorder providers.
Behavioral health services (mental health and substance use disorder services)
Behavioral health care includes mental health (your emotional, psychological and social well-being) services and substance (alcohol and drugs) use disorder treatment and rehabilitation services.
All other members have access to services to help with mental health issues like depression or anxiety, or to help with alcohol or other substance use disorders. These services require preauthorization and include:
- Psychological testing.
- Psychotherapy and counseling.
- Mental health services such as inpatient treatment, applied behavior analysis (ABA), therapeutic behavioral services, community psychiatric supportive treatment, or assertive community treatment.
- Substance use disorder treatment such as peer recovery support, intensive outpatient, partial hospitalization, residential treatment, and withdrawal management.
If you believe you need access to more intensive behavioral health services that your plan does not provide, talk with your PCP or call Member Services at 1-833-764-7700 (TTY 1-833-889-6446).
Substance use disorder prevention program
Misusing prescription drugs or other substances, such as opioids, may have serious side effects. These can include addiction and overdose. Through our substance use disorder (SUD) program, a Care Manager works with members to create a care plan based on what is most important to the member.
The Care Manager provides education about:
- Suicide prevention
- How to contact the Ohio CareLine crisis hotline
The Care Manager can also help with:
- Connecting you to a PCP or referral a specialty SUD provider
- Referral to other SUD programs
- Education on different options for care
- Education on medicines, including Narcan
- Info about Ohio medicine disposal site
- Referrals to supports and resources (such as the National Alliance on Mental Illness)
For more information about this program, call Member Services at 1-833-764-7700 (TTY 1-833-889-6446).