Telehealth
What is telehealth?
Telehealth means you can connect with a provider outside of their office.* Ask your provider if you can video chat with them through a computer, tablet, or smartphone.
*Some providers may not offer this service.
Video source: learntelehealth.org
What type of healthcare provider can I see with telehealth?
1. MDLIVE telehealth services
AmeriHealth Caritas Ohio covers telehealth appointments with MDLIVE at no cost to members. Several types of providers offer telehealth services. MDLIVE's healthcare providers can help 24/7/365 with over 80 common conditions, including:
- Allergies and sinus problems
- Cold or flu symptoms
- Constipation or diarrhea
- Earache (age 4 and older)
- Pink eye
- Rash
- Respiratory issues
- Sore throat
- Stomachache
- Urinary tract infection (females age 18 and older)
- And more
2. MDLIVE virtual behavioral healthcare
MDLIVE provides virtual behavioral health services for eligible members 10 years and older. Members can connect with licensed therapists and board-certified psychiatrists by phone or video using a smartphone, tablet, or computer. Services may include talk therapy, behavioral health evaluations, and medication management when clinically appropriate.
Appointments are available at convenient times, and many members can access care sooner than traditional in-person visits.
MDLIVE supports members ages 10 and older with common behavioral health concerns, including:
- Anxiety
- Depression
- Stress management
- Grief and loss
- Panic disorders
- Phobias
- Trauma and PTSD
- Obsessive compulsive disorder (OCD)
- Life changes
- LGBTQ+ support
- Parenting support
- And more
Medication support
MDLIVE psychiatrists may prescribe or renew certain medications after an initial assessment, when medically appropriate. Not all medications or conditions can be treated through virtual care.
When MDLIVE may not be appropriate
MDLIVE does not provide emergency or crisis care. Virtual behavioral health services may not be appropriate for members experiencing:
- Thoughts of harming themselves or others
- Active psychosis (such as hallucinations or delusions)
- Severe substance use that limits safe participation
- Conditions requiring in-person exams, lab work, or close monitoring
Members with urgent or emergency needs should be seen in person for emergency care. Those experiencing a mental health crisis, and their loved ones, can reach out to the 988 Suicide & Crisis Lifeline through calling or texting 988 or chatting online at 988Lifeline.org.
What technology do I need for a telehealth appointment?
For a video appointment with your provider or MDLIVE, you'll need a computer, tablet, or smartphone with a camera, and an internet connection.
Tips to help you get the most out of your telehealth session
- Get ready. Find a private, quiet place and let others know you can’t be disturbed.
- Test your gear before the session begins to make sure you have good connectivity. Would you feel more comfortable wearing headphones or earbuds?
- Come prepared with any questions, symptoms to share, and something to write down the provider’s recommendations.
If you have questions, call Member Services at 1-833-764-7700 (TTY 1-833-889-6446), 24 hours a day, seven days a week.
There are many ways to sign up for MDLIVE or connect to an MDLIVE healthcare provider:
- Download the MDLIVE app in the Google Play store or Apple App Store.
- Visit the MDLIVE website.
- Call 1-888-743-6582.
- Text ACOH to 635483.*
*Message and data rates may apply.
Getting a mobile phone
Need help getting a smartphone? AmeriHealth Caritas Ohio members may qualify for the Lifeline wireless program. It includes:
- No-cost smartphone
- Unlimited talk
- Unlimited text
- 4.5 GB data
To learn more or apply, go to My Benefit Phone.
If you can’t apply online, please contact Member Services at 1-833-764-7700 (TTY 1-833-889-6446), 24 hours a day, seven days a week.
Pulsewrx, Inc. is an authorized provider through a qualified telecommunications carrier of its choosing, based on coverage availability, device compatibility, and Eligible Telecommunications Carrier (ETC) designation in the service area. This is a Lifeline supported service. Lifeline is a non-transferable government assistance program limited to one discount per household. Only eligible consumers may enroll. Proof of income or program participation is required. Eligibility is determined by the National Verifier. Plans include a minimum of 1,000 Talk Minutes, Unlimited Text, and 4.5GB of Data. Additional plans are available. Visit mybenefitphone.com for additional plan details, Lifeline eligibility criteria, and applicable terms & conditions.