Member and Family Advisory Council

The Member and Family Advisory Council is a group of members who provide advice and feedback to AmeriHealth Caritas Ohio to ensure the Medicaid managed care organization is listening to and incorporating the voice of the customer.

The primary responsibilities of the Member and Family Advisory Council are to:

• Provide recommendations to AmeriHealth Caritas Ohio about member needs and barriers to obtaining services.
• Contribute meaningfully to the AmeriHealth Caritas Ohio population health and quality improvement strategies.
• Advise and support the governance work of the Next Generation Model of Care contract and the management tasks, services, and support carried out by AmeriHealth Caritas Ohio associates.
• Develop and submit a quarterly report on findings to the Ohio Department of Medicaid under the guidance of the Director of Member Engagement.

AmeriHealth Caritas Ohio convenes a Member and Family Advisory Council meeting quarterly in each region of the state. AmeriHealth Caritas Ohio invites at least ten members per identified region to participate in the Member and Family Advisory Council. The composition of the council is diverse and representative of AmeriHealth Caritas Ohio’s membership throughout the region with respect to the members' race, ethnic background, primary language, age, Medicaid eligibility category [Group VIII Expansion; Modified Adjusted Gross Income (MAGI); and aged, blind, and disabled (ABD)], and health status.

Meeting dates and agendas

Join our Member and Family Advisory Council

At AmeriHealth Caritas Ohio, your voice is important. Our Member and Family Advisory Council is a place for you and other members to share ideas, make recommendations, and provide advice to ensure we come together to make a difference.

The primary responsibilities of the Member and Family Advisory Council are to:

• Provide recommendations to AmeriHealth Caritas Ohio about your needs and barriers to obtaining services.
• Contribute meaningfully to the AmeriHealth Caritas Ohio strategies to improve your health and quality of care.

Your feedback is valuable to us. If you would like to join us at a meeting or participate virtually, please find the one closest to you from the list below. If you need a ride, you may call our transportation vendor directly at 1-833-664-6368. Or call AmeriHealth Caritas Ohio Member Services at 1-833-764-7700 (TTY 1-833-889-6446). More details are on our transportation page.

When you become an advisor on Member and Family Advisory Council, you’ll get $15 added to your CARE Card for participation in person or the virtual option! Meals are provided at each meeting if your participation is in person.

Meeting minutes

If you have suggestions for agenda items or are interested in participating, please email comms@amerihealthcaritasoh.com.