Due to a temporary software disruption, members may be told that their medical, dental, vision, or transportation needs are not covered. Members should call 1-833-764-7700 (TTY 1-833-889-6446) if this occurs. Providers should verify eligibility in PNM (not NaviNet) at this time and call 1-833-644-6001 with any questions.
Our website and member portal will be down during the following time for planned work: Saturday, March 8, at 8 p.m. to Sunday, March 9, at 2 p.m. If you need help during this time, please contact Member Services at 1-833-764-7700 (TTY 1-833-889-6446) or Provider Services at 1-833-644-6001. Thank you for your patience.
