New Member Welcome
Attention AmeriHealth Caritas Ohio members: exciting changes to Ohio’s Medicaid program effective February 1.
The Next Generation managed care plans have been implemented to provide personalized benefits to members that best fit their individual healthcare needs. The Next Generation program is designed to address health inequities and disparities and achieve optimal outcomes for the holistic well-being of individuals receiving Medicaid.
The Next Generation managed care plan changes do not apply to the MyCare Ohio program, which will continue to provide benefits to Ohioans who receive both Medicaid and Medicare benefits, with enhanced coordination of medical, behavioral, and long-term care services.
Ohio Medicaid managed care members should have received a Next Generation Ohio Medicaid managed care member ID card prior to February 1, 2023, from AmeriHealth Caritas Ohio. On February 1, 2023, members should have begun using that card when going to the pharmacy or their physician.
Sample image of the new Next Generation Ohio Medicaid managed care member ID card
If a member hasn't received a new member ID card, they can still receive services and have prescriptions filled. Members should bring their old ID card with them to the provider or pharmacy and contact AmeriHealth Caritas Ohio at 1-833-764-7700 (TTY 1-833-889-6446) to learn more about how to print their card or access an electronic version.
If a member needs to request a new member ID card, please contact AmeriHealth Caritas Ohio at 1-833-764-7700 (TTY 1-833-889-6446) to learn more about how to print their card or access an electronic version.
Ohio Medicaid managed care members are encouraged to visit the Ohio Medicaid Managed Care website for additional resources and information about the latest launch of Ohio Medicaid’s Next Generation program.
Help desks are available:
- If a member has a question about Medicaid managed care eligibility, coverage, benefits, managed care plan selection, or something else, contact the Ohio Medicaid Consumer Hotline at 1-800-324-8680.
- If a member has questions about their Next Generation managed care plan member ID card, contact Member Services at 1-833-764-7700 (TTY 1-833-889-6446).